Help
How can we help?
Short articles for the questions that come up most. If you don't see what you need here, email phlotu@gmail.com — a real person reads that inbox.
Getting started
Install eri, sign in, and run your first edit.
- · System requirements
- · Installing on macOS / Windows / Linux
- · Signing in (Google or email)
- · Your first AI-assisted edit
Account
Sign-in, OAuth, password, account deletion.
- · Switching to Sign in with Google
- · Resetting your password
- · Deleting your account
- · Data export
Billing & plans
Stripe, plans, refunds, taxes, receipts.
- · Changing plans
- · Cancelling a subscription
- · Refunds
- · Invoices and receipts
Troubleshooting
Common errors, install issues, model connection problems.
- · Sign-in keeps failing
- · Voice / microphone doesn't work
- · Model returns no output
- · Resetting the app