Contact
Email beats forms.
No contact form. Pick the inbox that matches what you need and the operator will write back. Most things land within a couple of business days.
Channels
- phlotu@gmail.comAnything else
General questions, partnership ideas, feedback, hate mail. The operator reads this inbox.
- phlotu@gmail.comProduct support
Bugs, account help, install issues. Include your eri build number and operating system if you can.
- phlotu@gmail.comBilling & refunds
Subscription, invoice, tax, refund. For card-level issues, Stripe support is faster than this inbox.
- phlotu@gmail.comPrivacy & data requests
Access, deletion, correction, export. PIPEDA / GDPR / CCPA — same address, same person, same response time.
- phlotu@gmail.comVulnerability reports
Responsible disclosure with safe harbour at /security/disclosure. PGP key on request.
- phlotu@gmail.comAbuse reports
Saw eri being misused? Saw something that violates the acceptable-use policy? Send it here.
- phlotu@gmail.comLegal & DMCA
Terms questions, IP notices, takedown requests, regulator inquiries.
- phlotu@gmail.comPress & media
Interview requests, brand assets, on-the-record commentary.
Where the operator is
Ontario, Canada. There is no public mailing address — eri is an indie project, not an office. For anything that genuinely needs a postal address (legal service, certified mail), email phlotu@gmail.com first and the operator will sort it out.